Privacy Policy

SyncHaus LLC ("SyncHaus," "we," "our," or "us"), located in Rosenberg, Texas, operates synchaus.io and provides smart home installation and monitoring services. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, contact us, or use our services.

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our website and services.

We may collect the following categories of personal information:

• Contact Information: Name, email address, phone number, mailing address
• Property Information: Home address, square footage, existing devices
• Communications: Messages, inquiries, and booking details submitted via forms
• SMS Consent Records: Opt-in date, method, and consent language accepted
• Usage Data: IP address, browser type, pages visited, referring URLs, and cookies
• Transaction Data: Payment and billing information (processed via third-party processors)

We use your personal information to:

• Schedule and fulfill smart home installation consultations and services
• Send appointment reminders, service updates, and follow-up communications
• Send SMS/MMS messages to subscribers who have expressly opted in
• Process payments and maintain billing records
• Improve our website and customer experience
• Comply with applicable laws and regulations
• Respond to inquiries and provide customer support

SyncHaus operates an SMS messaging program in compliance with applicable laws including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines.

• Opt-In: You will only receive SMS messages if you have expressly consented via our opt-in form or during service booking.
• Message Types: Appointment reminders, service alerts, seasonal tips, and promotional messages (2–6 messages/month, frequency may vary).
• Opt-Out: Reply STOP at any time to unsubscribe. You will receive one confirmation message and no further messages.
• Help: Reply HELP for assistance, or call/text us at 346-298-9842, or email hello@synchaus.io / hello.synchaus@gmail.com.
• Rates: Message and data rates may apply. Consult your mobile carrier for details.
• No Sale: We do not sell, trade, or share SMS subscriber information with third parties for marketing purposes.
• No Third-Party Sharing: We do not sell, share, rent, or disclose SMS opt-in data or consent records to any third parties or affiliates for their own marketing purposes. This data is used solely to operate the SyncHaus SMS program.
• No Condition: Consent to receive SMS is never required as a condition of purchasing our services.

We do not sell your personal information. We may share information with:

• Service Providers: Vendors who assist with scheduling, payment processing, SMS delivery (e.g., Twilio), and website hosting (e.g., Vercel)
• Legal Compliance: When required by law, court order, or governmental authority
• Business Transfer: In connection with a merger, acquisition, or sale of assets, with notice to you

Our website may use cookies and similar tracking technologies to improve user experience, analyze site traffic, and understand how visitors interact with our content. You can disable cookies in your browser settings, though this may affect certain features.

We retain personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. SMS consent records are retained for a minimum of 4 years in compliance with TCPA recordkeeping requirements.

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

As a Texas resident, you may have rights under the Texas Data Privacy and Security Act (TDPSA) including the right to:

• Know what personal data we collect and how it is used
• Access or correct your personal information
• Request deletion of your personal information
• Opt out of the sale of personal data (we do not sell personal data)
• Non-discrimination for exercising your privacy rights

To exercise these rights, contact us at hello@synchaus.io or hello.synchaus@gmail.com.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us and we will delete it promptly.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

We may update this Privacy Policy periodically. We will notify you of material changes by updating the "Effective Date" at the top of this page. Continued use of our website or services after updates constitutes acceptance of the revised policy.

If you have questions about this Privacy Policy or our data practices, please contact: